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WRLC - AU Document Delivery Performance Summary
November 2012

 
Summary: AU Total
Article loan requests 103 103
Article loan requests filled 71 71
Article loan requests not filled 32 32
Percentage of article requests filled 69% 69%
Average time to fill article requests 29h 29h

Time to Fill Article Requests: AU Total
less than 12 hours 24 24
     34% 34%
12 - 24 hours 15 15
     21% 21%
24 - 48 hours 17 17
     24% 24%
more than 48 hours 15 15
     21% 21%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.


Home Updated 12/07/2012