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Weekly WRLC Consortium Loan Performance Summary 02/23/2018 through 03/01/2018   Summary: WR All Libs Total requests 392 392                Book loan requests 277 277 Book loan requests pulled 266 266 Book loan requests not filled 11 11 Percentage of book requests pulled 96% 96% Average time taken to pull a book 10h 10h Average time to fill book requests 26h 26h                Article loan requests 115 115 Article loan requests filled 81 81 Article loan requests not filled 34 34 Percentage of article requests filled 70% 70% Average time to fill article requests 11h 11h Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending. Time to Pull Books: WR All Libs less than 12 hours 155 155      58% 58% 12 - 24 hours 92 92      35% 35% 24 - 48 hours 19 19      7% 7% more than 48 hours                          undetermined                          Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found Time to Fill Book Requests: WR All Libs less than 12 hours 41 41      15% 15% 12 - 24 hours 56 56      21% 21% 24 - 48 hours 96 96      36% 36% more than 48 hours 17 17      6% 6% undetermined 56 56      21% 21% Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found Time to Fill Article Requests: WR All Libs less than 12 hours 42 42      52% 52% 12 - 24 hours 37 37      46% 46% 24 - 48 hours 2 2      2% 2% more than 48 hours                          undetermined                          Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS. Time to Complete Book Requests: Libraries Processing Request: 1 Total number of requests 207 210 percent of total 99% 100% average time 26h 26h Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted. Home Updated 03/02/2018