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Weekly WRLC Consortium Loan Performance Summary
01/12/2017 through 01/18/2017

 
Summary: WR All Libs
Total requests 306 306
              
Book loan requests 253 253
Book loan requests pulled 251 251
Book loan requests not filled 2 2
Percentage of book requests pulled 99% 99%
Average time taken to pull a book 22h 22h
Average time to fill book requests 47h 47h
              
Article loan requests 53 53
Article loan requests filled 40 40
Article loan requests not filled 13 13
Percentage of article requests filled 75% 75%
Average time to fill article requests 33h 33h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.


Time to Pull Books: WR All Libs
less than 12 hours 118 118
     47% 47%
12 - 24 hours 62 62
     25% 25%
24 - 48 hours 25 25
     10% 10%
more than 48 hours 46 46
     18% 18%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found


Time to Fill Book Requests: WR All Libs
less than 12 hours 31 31
     12% 12%
12 - 24 hours 35 35
     14% 14%
24 - 48 hours 72 72
     29% 29%
more than 48 hours 99 99
     39% 39%
undetermined 14 14
     6% 6%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found


Time to Fill Article Requests: WR All Libs
less than 12 hours 13 13
     33% 33%
12 - 24 hours 14 14
     35% 35%
24 - 48 hours 2 2
     5% 5%
more than 48 hours 11 11
     28% 28%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.


Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 237 239
percent of total 99% 100%
average time 47h 47h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.


Home Updated 01/19/2018