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Weekly WRLC Consortium Loan Performance Summary 12/15/2017 through 12/21/2017   Summary: WR All Libs Total requests 119 119                Book loan requests 77 77 Book loan requests pulled 74 74 Book loan requests not filled 3 3 Percentage of book requests pulled 96% 96% Average time taken to pull a book 11h 11h Average time to fill book requests 22h 22h                Article loan requests 42 42 Article loan requests filled 33 33 Article loan requests not filled 9 9 Percentage of article requests filled 79% 79% Average time to fill article requests 18h 18h Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending. Time to Pull Books: WR All Libs less than 12 hours 37 37      50% 50% 12 - 24 hours 32 32      43% 43% 24 - 48 hours 5 5      7% 7% more than 48 hours                          undetermined                          Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found Time to Fill Book Requests: WR All Libs less than 12 hours 20 20      27% 27% 12 - 24 hours 20 20      27% 27% 24 - 48 hours 23 23      31% 31% more than 48 hours 4 4      5% 5% undetermined 7 7      9% 9% Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found Time to Fill Article Requests: WR All Libs less than 12 hours 9 9      27% 27% 12 - 24 hours 19 19      58% 58% 24 - 48 hours 5 5      15% 15% more than 48 hours                          undetermined                          Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS. Time to Complete Book Requests: Libraries Processing Request: 1 Total number of requests 67 67 percent of total 100% 100% average time 22h 22h Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted. Home Updated 12/22/2017