--
 
Weekly WRLC Consortium Loan Performance Summary
11/24/2017 through 11/30/2017
 
Summary: WR All Libs
Total requests 383 383
              
Book loan requests 270 270
Book loan requests pulled 258 258
Book loan requests not filled 12 12
Percentage of book requests pulled 96% 96%
Average time taken to pull a book 17h 17h
Average time to fill book requests 33h 33h
              
Article loan requests 113 113
Article loan requests filled 56 56
Article loan requests not filled 57 57
Percentage of article requests filled 50% 50%
Average time to fill article requests 22h 22h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 133 133
     52% 52%
12 - 24 hours 74 74
     29% 29%
24 - 48 hours 22 22
     9% 9%
more than 48 hours 29 29
     11% 11%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 33 33
     13% 13%
12 - 24 hours 49 49
     19% 19%
24 - 48 hours 80 80
     31% 31%
more than 48 hours 39 39
     15% 15%
undetermined 57 57
     22% 22%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 22 22
     39% 39%
12 - 24 hours 16 16
     29% 29%
24 - 48 hours 10 10
     18% 18%
more than 48 hours 8 8
     14% 14%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 201 202
percent of total 100% 100%
average time 33h 33h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 12/01/2017