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Weekly WRLC Consortium Loan Performance Summary
11/10/2017 through 11/16/2017
 
Summary: WR All Libs
Total requests 437 437
              
Book loan requests 340 340
Book loan requests pulled 303 303
Book loan requests not filled 37 37
Percentage of book requests pulled 89% 89%
Average time taken to pull a book 10h 10h
Average time to fill book requests 27h 27h
              
Article loan requests 97 97
Article loan requests filled 54 54
Article loan requests not filled 43 43
Percentage of article requests filled 56% 56%
Average time to fill article requests 11h 11h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 170 170
     56% 56%
12 - 24 hours 114 114
     38% 38%
24 - 48 hours 17 17
     6% 6%
more than 48 hours 2 2
              
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 34 34
     11% 11%
12 - 24 hours 79 79
     26% 26%
24 - 48 hours 139 139
     46% 46%
more than 48 hours 14 14
     5% 5%
undetermined 37 37
     12% 12%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 32 32
     59% 59%
12 - 24 hours 17 17
     31% 31%
24 - 48 hours 5 5
     9% 9%
more than 48 hours          
              
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 261 267
percent of total 98% 100%
average time 26h 27h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 11/17/2017