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Weekly WRLC Consortium Loan Performance Summary
11/03/2017 through 11/09/2017
 
Summary: WR All Libs
Total requests 453 453
              
Book loan requests 354 354
Book loan requests pulled 343 343
Book loan requests not filled 11 11
Percentage of book requests pulled 97% 97%
Average time taken to pull a book 9h 9h
Average time to fill book requests 26h 26h
              
Article loan requests 99 99
Article loan requests filled 47 47
Article loan requests not filled 52 52
Percentage of article requests filled 47% 47%
Average time to fill article requests 14h 14h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 224 224
     65% 65%
12 - 24 hours 96 96
     28% 28%
24 - 48 hours 22 22
     6% 6%
more than 48 hours 1 1
              
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 56 56
     16% 16%
12 - 24 hours 82 82
     24% 24%
24 - 48 hours 123 123
     36% 36%
more than 48 hours 20 20
     6% 6%
undetermined 62 62
     18% 18%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 21 21
     45% 45%
12 - 24 hours 21 21
     45% 45%
24 - 48 hours 5 5
     11% 11%
more than 48 hours          
              
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 279 284
percent of total 98% 100%
average time 26h 26h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 11/10/2017