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Weekly WRLC Consortium Loan Performance Summary 10/27/2017 through 11/02/2017   Summary: WR All Libs Total requests 392 392                Book loan requests 302 302 Book loan requests pulled 283 283 Book loan requests not filled 19 19 Percentage of book requests pulled 94% 94% Average time taken to pull a book 9h 9h Average time to fill book requests 26h 26h                Article loan requests 90 90 Article loan requests filled 38 38 Article loan requests not filled 52 52 Percentage of article requests filled 42% 42% Average time to fill article requests 9h 9h Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending. Time to Pull Books: WR All Libs less than 12 hours 170 170      60% 60% 12 - 24 hours 99 99      35% 35% 24 - 48 hours 12 12      4% 4% more than 48 hours 2 2                undetermined                          Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found Time to Fill Book Requests: WR All Libs less than 12 hours 52 52      18% 18% 12 - 24 hours 58 58      20% 20% 24 - 48 hours 105 105      37% 37% more than 48 hours 14 14      5% 5% undetermined 54 54      19% 19% Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found Time to Fill Article Requests: WR All Libs less than 12 hours 24 24      63% 63% 12 - 24 hours 12 12      32% 32% 24 - 48 hours 2 2      5% 5% more than 48 hours                          undetermined                          Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS. Time to Complete Book Requests: Libraries Processing Request: 1 Total number of requests 227 232 percent of total 98% 100% average time 25h 26h Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted. Home Updated 11/03/2017