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Weekly WRLC Consortium Loan Performance Summary
10/06/2017 through 10/12/2017
 
Summary: WR All Libs
Total requests 345 345
              
Book loan requests 245 245
Book loan requests pulled 225 225
Book loan requests not filled 20 20
Percentage of book requests pulled 92% 92%
Average time taken to pull a book 11h 11h
Average time to fill book requests 32h 32h
              
Article loan requests 100 100
Article loan requests filled 49 49
Article loan requests not filled 51 51
Percentage of article requests filled 49% 49%
Average time to fill article requests 12h 12h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 125 125
     56% 56%
12 - 24 hours 84 84
     37% 37%
24 - 48 hours 15 15
     7% 7%
more than 48 hours 1 1
              
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 22 22
     10% 10%
12 - 24 hours 40 40
     18% 18%
24 - 48 hours 90 90
     40% 40%
more than 48 hours 21 21
     9% 9%
undetermined 52 52
     23% 23%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 35 35
     71% 71%
12 - 24 hours 8 8
     16% 16%
24 - 48 hours 5 5
     10% 10%
more than 48 hours 1 1
     2% 2%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 175 178
percent of total 98% 100%
average time 30h 31h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 10/13/2017