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Weekly WRLC Consortium Loan Performance Summary
09/29/2017 through 10/05/2017
 
Summary: WR All Libs
Total requests 396 396
              
Book loan requests 288 288
Book loan requests pulled 277 277
Book loan requests not filled 11 11
Percentage of book requests pulled 96% 96%
Average time taken to pull a book 11h 11h
Average time to fill book requests 27h 27h
              
Article loan requests 108 108
Article loan requests filled 71 71
Article loan requests not filled 37 37
Percentage of article requests filled 66% 66%
Average time to fill article requests 14h 14h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 150 150
     54% 54%
12 - 24 hours 110 110
     40% 40%
24 - 48 hours 17 17
     6% 6%
more than 48 hours          
              
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 38 38
     14% 14%
12 - 24 hours 45 45
     16% 16%
24 - 48 hours 110 110
     40% 40%
more than 48 hours 17 17
     6% 6%
undetermined 67 67
     24% 24%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 40 40
     56% 56%
12 - 24 hours 22 22
     31% 31%
24 - 48 hours 8 8
     11% 11%
more than 48 hours 1 1
     1% 1%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 210 212
percent of total 99% 100%
average time 27h 27h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 10/06/2017