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Weekly WRLC Consortium Loan Performance Summary 09/15/2017 through 09/21/2017   Summary: WR All Libs Total requests 420 420                Book loan requests 317 317 Book loan requests pulled 297 297 Book loan requests not filled 20 20 Percentage of book requests pulled 94% 94% Average time taken to pull a book 11h 11h Average time to fill book requests 29h 29h                Article loan requests 103 103 Article loan requests filled 56 56 Article loan requests not filled 47 47 Percentage of article requests filled 54% 54% Average time to fill article requests 17h 17h Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending. Time to Pull Books: WR All Libs less than 12 hours 166 166      56% 56% 12 - 24 hours 116 116      39% 39% 24 - 48 hours 14 14      5% 5% more than 48 hours 1 1                undetermined                          Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found Time to Fill Book Requests: WR All Libs less than 12 hours 40 40      13% 13% 12 - 24 hours 43 43      14% 14% 24 - 48 hours 126 126      42% 42% more than 48 hours 16 16      5% 5% undetermined 72 72      24% 24% Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found Time to Fill Article Requests: WR All Libs less than 12 hours 18 18      32% 32% 12 - 24 hours 31 31      55% 55% 24 - 48 hours 6 6      11% 11% more than 48 hours 1 1      2% 2% undetermined                          Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS. Time to Complete Book Requests: Libraries Processing Request: 1 Total number of requests 221 225 percent of total 98% 100% average time 28h 29h Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted. Home Updated 09/22/2017