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Weekly WRLC Consortium Loan Performance Summary
09/08/2017 through 09/14/2017
 
Summary: WR All Libs
Total requests 417 417
              
Book loan requests 264 264
Book loan requests pulled 256 256
Book loan requests not filled 8 8
Percentage of book requests pulled 97% 97%
Average time taken to pull a book 9h 9h
Average time to fill book requests 29h 29h
              
Article loan requests 153 153
Article loan requests filled 85 85
Article loan requests not filled 68 68
Percentage of article requests filled 56% 56%
Average time to fill article requests 9h 9h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 169 169
     66% 66%
12 - 24 hours 71 71
     28% 28%
24 - 48 hours 16 16
     6% 6%
more than 48 hours          
              
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 29 29
     11% 11%
12 - 24 hours 50 50
     20% 20%
24 - 48 hours 97 97
     38% 38%
more than 48 hours 22 22
     9% 9%
undetermined 58 58
     23% 23%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 55 55
     65% 65%
12 - 24 hours 27 27
     32% 32%
24 - 48 hours 3 3
     4% 4%
more than 48 hours          
              
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 197 199
percent of total 99% 100%
average time 29h 29h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 09/15/2017