--
 
Weekly WRLC Consortium Loan Performance Summary
09/01/2017 through 09/07/2017
 
Summary: WR All Libs
Total requests 311 311
              
Book loan requests 244 244
Book loan requests pulled 236 236
Book loan requests not filled 8 8
Percentage of book requests pulled 97% 97%
Average time taken to pull a book 21h 21h
Average time to fill book requests 45h 45h
              
Article loan requests 67 67
Article loan requests filled 43 43
Article loan requests not filled 24 24
Percentage of article requests filled 64% 64%
Average time to fill article requests 23h 23h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 121 121
     51% 51%
12 - 24 hours 40 40
     17% 17%
24 - 48 hours 42 42
     18% 18%
more than 48 hours 33 33
     14% 14%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 14 14
     6% 6%
12 - 24 hours 27 27
     11% 11%
24 - 48 hours 68 68
     29% 29%
more than 48 hours 58 58
     25% 25%
undetermined 69 69
     29% 29%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 20 20
     47% 47%
12 - 24 hours 12 12
     28% 28%
24 - 48 hours 4 4
     9% 9%
more than 48 hours 7 7
     16% 16%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 166 169
percent of total 98% 100%
average time 43h 44h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 09/08/2017