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Weekly WRLC Consortium Loan Performance Summary 07/21/2017 through 07/27/2017   Summary: WR All Libs Total requests 188 188                Book loan requests 116 116 Book loan requests pulled 112 112 Book loan requests not filled 4 4 Percentage of book requests pulled 97% 97% Average time taken to pull a book 9h 9h Average time to fill book requests 30h 30h                Article loan requests 72 72 Article loan requests filled 45 45 Article loan requests not filled 27 27 Percentage of article requests filled 63% 63% Average time to fill article requests 9h 9h Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending. Time to Pull Books: WR All Libs less than 12 hours 75 75      67% 67% 12 - 24 hours 33 33      29% 29% 24 - 48 hours 4 4      4% 4% more than 48 hours                          undetermined                          Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found Time to Fill Book Requests: WR All Libs less than 12 hours 8 8      7% 7% 12 - 24 hours 20 20      18% 18% 24 - 48 hours 58 58      52% 52% more than 48 hours 6 6      5% 5% undetermined 20 20      18% 18% Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found Time to Fill Article Requests: WR All Libs less than 12 hours 31 31      69% 69% 12 - 24 hours 11 11      24% 24% 24 - 48 hours 3 3      7% 7% more than 48 hours                          undetermined                          Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS. Time to Complete Book Requests: Libraries Processing Request: 1 Total number of requests 90 94 percent of total 96% 100% average time 30h 30h Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted. Home Updated 07/28/2017