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Weekly WRLC Consortium Loan Performance Summary 05/26/2017 through 06/01/2017   Summary: WR All Libs Total requests 182 182                Book loan requests 128 128 Book loan requests pulled 126 126 Book loan requests not filled 2 2 Percentage of book requests pulled 98% 98% Average time taken to pull a book 20h 20h Average time to fill book requests 43h 43h                Article loan requests 54 54 Article loan requests filled 28 28 Article loan requests not filled 26 26 Percentage of article requests filled 52% 52% Average time to fill article requests 19h 19h Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending. Time to Pull Books: WR All Libs less than 12 hours 68 68      54% 54% 12 - 24 hours 21 21      17% 17% 24 - 48 hours 13 13      10% 10% more than 48 hours 24 24      19% 19% undetermined                          Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found Time to Fill Book Requests: WR All Libs less than 12 hours 15 15      12% 12% 12 - 24 hours 20 20      16% 16% 24 - 48 hours 24 24      19% 19% more than 48 hours 36 36      29% 29% undetermined 31 31      25% 25% Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found Time to Fill Article Requests: WR All Libs less than 12 hours 16 16      57% 57% 12 - 24 hours 4 4      14% 14% 24 - 48 hours 4 4      14% 14% more than 48 hours 4 4      14% 14% undetermined                          Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS. Time to Complete Book Requests: Libraries Processing Request: 1 Total number of requests 94 96 percent of total 98% 100% average time 42h 42h Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted. Home Updated 06/02/2017