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Weekly WRLC Consortium Loan Performance Summary
03/03/2017 through 03/09/2017
 
Summary: WR All Libs
Total requests 347 347
              
Book loan requests 236 236
Book loan requests pulled 229 229
Book loan requests not filled 7 7
Percentage of book requests pulled 97% 97%
Average time taken to pull a book 15h 15h
Average time to fill book requests 35h 35h
              
Article loan requests 111 111
Article loan requests filled 60 60
Article loan requests not filled 51 51
Percentage of article requests filled 54% 54%
Average time to fill article requests 16h 16h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 122 122
     53% 53%
12 - 24 hours 65 65
     28% 28%
24 - 48 hours 24 24
     10% 10%
more than 48 hours 18 18
     8% 8%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 26 26
     11% 11%
12 - 24 hours 46 46
     20% 20%
24 - 48 hours 86 86
     38% 38%
more than 48 hours 36 36
     16% 16%
undetermined 35 35
     15% 15%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 29 29
     48% 48%
12 - 24 hours 22 22
     37% 37%
24 - 48 hours 3 3
     5% 5%
more than 48 hours 6 6
     10% 10%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 193 194
percent of total 99% 100%
average time 35h 35h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 03/10/2017