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Weekly WRLC Consortium Loan Performance Summary
02/24/2017 through 03/02/2017
 
Summary: WR All Libs
Total requests 389 389
              
Book loan requests 262 262
Book loan requests pulled 243 243
Book loan requests not filled 19 19
Percentage of book requests pulled 93% 93%
Average time taken to pull a book 18h 18h
Average time to fill book requests 36h 36h
              
Article loan requests 127 127
Article loan requests filled 72 72
Article loan requests not filled 55 55
Percentage of article requests filled 57% 57%
Average time to fill article requests 19h 19h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 107 107
     44% 44%
12 - 24 hours 79 79
     33% 33%
24 - 48 hours 33 33
     14% 14%
more than 48 hours 24 24
     10% 10%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 32 32
     13% 13%
12 - 24 hours 39 39
     16% 16%
24 - 48 hours 75 75
     31% 31%
more than 48 hours 54 54
     22% 22%
undetermined 43 43
     18% 18%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 28 28
     39% 39%
12 - 24 hours 33 33
     46% 46%
24 - 48 hours 3 3
     4% 4%
more than 48 hours 8 8
     11% 11%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 197 200
percent of total 99% 100%
average time 36h 36h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 03/03/2017