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Weekly WRLC Consortium Loan Performance Summary
02/17/2017 through 02/23/2017
 
Summary: WR All Libs
Total requests 396 396
              
Book loan requests 278 278
Book loan requests pulled 269 269
Book loan requests not filled 9 9
Percentage of book requests pulled 97% 97%
Average time taken to pull a book 12h 12h
Average time to fill book requests 32h 32h
              
Article loan requests 118 118
Article loan requests filled 63 63
Article loan requests not filled 55 55
Percentage of article requests filled 53% 53%
Average time to fill article requests 17h 17h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 168 168
     62% 62%
12 - 24 hours 63 63
     23% 23%
24 - 48 hours 29 29
     11% 11%
more than 48 hours 9 9
     3% 3%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 20 20
     7% 7%
12 - 24 hours 58 58
     22% 22%
24 - 48 hours 98 98
     36% 36%
more than 48 hours 29 29
     11% 11%
undetermined 64 64
     24% 24%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 27 27
     43% 43%
12 - 24 hours 27 27
     43% 43%
24 - 48 hours 6 6
     10% 10%
more than 48 hours 3 3
     5% 5%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 204 205
percent of total 100% 100%
average time 31h 32h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 02/24/2017