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Weekly WRLC Consortium Loan Performance Summary 11/11/2016 through 11/17/2016   Summary: WR All Libs Total requests 366 366                Book loan requests 261 261 Book loan requests pulled 238 238 Book loan requests not filled 23 23 Percentage of book requests pulled 91% 91% Average time taken to pull a book 9h 9h Average time to fill book requests 30h 30h                Article loan requests 105 105 Article loan requests filled 52 52 Article loan requests not filled 53 53 Percentage of article requests filled 50% 50% Average time to fill article requests 13h 13h Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending. Time to Pull Books: WR All Libs less than 12 hours 151 151      63% 63% 12 - 24 hours 74 74      31% 31% 24 - 48 hours 13 13      5% 5% more than 48 hours                          undetermined                          Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found Time to Fill Book Requests: WR All Libs less than 12 hours 18 18      8% 8% 12 - 24 hours 49 49      21% 21% 24 - 48 hours 98 98      41% 41% more than 48 hours 18 18      8% 8% undetermined 55 55      23% 23% Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found Time to Fill Article Requests: WR All Libs less than 12 hours 25 25      48% 48% 12 - 24 hours 21 21      40% 40% 24 - 48 hours 6 6      12% 12% more than 48 hours                          undetermined                          Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS. Time to Complete Book Requests: Libraries Processing Request: 1 Total number of requests 185 186 percent of total 99% 100% average time 30h 29h Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted. Home Updated 11/18/2016