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Weekly WRLC Consortium Loan Performance Summary
11/04/2016 through 11/10/2016
 
Summary: WR All Libs
Total requests 373 373
              
Book loan requests 238 238
Book loan requests pulled 221 221
Book loan requests not filled 17 17
Percentage of book requests pulled 93% 93%
Average time taken to pull a book 10h 10h
Average time to fill book requests 31h 31h
              
Article loan requests 135 135
Article loan requests filled 75 75
Article loan requests not filled 60 60
Percentage of article requests filled 56% 56%
Average time to fill article requests 15h 15h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 122 122
     55% 55%
12 - 24 hours 86 86
     39% 39%
24 - 48 hours 12 12
     5% 5%
more than 48 hours 1 1
              
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 22 22
     10% 10%
12 - 24 hours 38 38
     17% 17%
24 - 48 hours 100 100
     45% 45%
more than 48 hours 17 17
     8% 8%
undetermined 44 44
     20% 20%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 27 27
     36% 36%
12 - 24 hours 40 40
     53% 53%
24 - 48 hours 8 8
     11% 11%
more than 48 hours          
              
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 177 179
percent of total 99% 100%
average time 30h 30h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 11/11/2016