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Weekly WRLC Consortium Loan Performance Summary
10/28/2016 through 11/03/2016
 
Summary: WR All Libs
Total requests 382 382
              
Book loan requests 260 260
Book loan requests pulled 238 238
Book loan requests not filled 22 22
Percentage of book requests pulled 92% 92%
Average time taken to pull a book 9h 9h
Average time to fill book requests 26h 26h
              
Article loan requests 122 122
Article loan requests filled 56 56
Article loan requests not filled 66 66
Percentage of article requests filled 46% 46%
Average time to fill article requests 17h 17h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 145 145
     61% 61%
12 - 24 hours 86 86
     36% 36%
24 - 48 hours 7 7
     3% 3%
more than 48 hours          
              
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 40 40
     17% 17%
12 - 24 hours 40 40
     17% 17%
24 - 48 hours 91 91
     38% 38%
more than 48 hours 10 10
     4% 4%
undetermined 57 57
     24% 24%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 22 22
     39% 39%
12 - 24 hours 19 19
     34% 34%
24 - 48 hours 15 15
     27% 27%
more than 48 hours          
              
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 179 182
percent of total 98% 100%
average time 25h 26h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 11/04/2016