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Weekly WRLC Consortium Loan Performance Summary
10/14/2016 through 10/20/2016
 
Summary: WR All Libs
Total requests 407 407
              
Book loan requests 267 267
Book loan requests pulled 259 259
Book loan requests not filled 8 8
Percentage of book requests pulled 97% 97%
Average time taken to pull a book 10h 10h
Average time to fill book requests 28h 28h
              
Article loan requests 140 140
Article loan requests filled 75 75
Article loan requests not filled 65 65
Percentage of article requests filled 54% 54%
Average time to fill article requests 17h 17h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 160 160
     62% 62%
12 - 24 hours 75 75
     29% 29%
24 - 48 hours 23 23
     9% 9%
more than 48 hours 1 1
              
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 36 36
     14% 14%
12 - 24 hours 60 60
     23% 23%
24 - 48 hours 96 96
     37% 37%
more than 48 hours 23 23
     9% 9%
undetermined 44 44
     17% 17%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 20 20
     27% 27%
12 - 24 hours 49 49
     65% 65%
24 - 48 hours 6 6
     8% 8%
more than 48 hours          
              
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 216 217
percent of total 100% 100%
average time 28h 28h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 10/21/2016