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Weekly WRLC Consortium Loan Performance Summary
09/09/2016 through 09/15/2016
 
Summary: WR All Libs
Total requests 345 345
              
Book loan requests 255 255
Book loan requests pulled 240 240
Book loan requests not filled 15 15
Percentage of book requests pulled 94% 94%
Average time taken to pull a book 12h 12h
Average time to fill book requests 31h 31h
              
Article loan requests 90 90
Article loan requests filled 52 52
Article loan requests not filled 38 38
Percentage of article requests filled 58% 58%
Average time to fill article requests 13h 13h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 117 117
     49% 49%
12 - 24 hours 104 104
     43% 43%
24 - 48 hours 19 19
     8% 8%
more than 48 hours          
              
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 17 17
     7% 7%
12 - 24 hours 50 50
     21% 21%
24 - 48 hours 98 98
     41% 41%
more than 48 hours 20 20
     8% 8%
undetermined 55 55
     23% 23%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 27 27
     52% 52%
12 - 24 hours 19 19
     37% 37%
24 - 48 hours 6 6
     12% 12%
more than 48 hours          
              
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 186 187
percent of total 99% 100%
average time 31h 31h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 09/16/2016