--
 
Weekly WRLC Consortium Loan Performance Summary
09/02/2016 through 09/08/2016
 
Summary: WR All Libs
Total requests 259 259
              
Book loan requests 201 201
Book loan requests pulled 183 183
Book loan requests not filled 18 18
Percentage of book requests pulled 91% 91%
Average time taken to pull a book 18h 18h
Average time to fill book requests 40h 40h
              
Article loan requests 58 58
Article loan requests filled 39 39
Article loan requests not filled 19 19
Percentage of article requests filled 67% 67%
Average time to fill article requests 16h 16h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 96 96
     52% 52%
12 - 24 hours 44 44
     24% 24%
24 - 48 hours 20 20
     11% 11%
more than 48 hours 23 23
     13% 13%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 21 21
     11% 11%
12 - 24 hours 23 23
     13% 13%
24 - 48 hours 45 45
     25% 25%
more than 48 hours 37 37
     20% 20%
undetermined 57 57
     31% 31%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 23 23
     59% 59%
12 - 24 hours 9 9
     23% 23%
24 - 48 hours 2 2
     5% 5%
more than 48 hours 5 5
     13% 13%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 129 129
percent of total 100% 100%
average time 39h 39h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 09/09/2016