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Weekly WRLC Consortium Loan Performance Summary 05/06/2016 through 05/12/2016   Summary: WR All Libs Total requests 181 181                Book loan requests 113 113 Book loan requests pulled 111 111 Book loan requests not filled 2 2 Percentage of book requests pulled 98% 98% Average time taken to pull a book 10h 10h Average time to fill book requests 25h 25h                Article loan requests 68 68 Article loan requests filled 52 52 Article loan requests not filled 16 16 Percentage of article requests filled 76% 76% Average time to fill article requests 21h 21h Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending. Time to Pull Books: WR All Libs less than 12 hours 69 69      62% 62% 12 - 24 hours 33 33      30% 30% 24 - 48 hours 9 9      8% 8% more than 48 hours                          undetermined                          Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found Time to Fill Book Requests: WR All Libs less than 12 hours 13 13      12% 12% 12 - 24 hours 31 31      28% 28% 24 - 48 hours 39 39      35% 35% more than 48 hours 2 2      2% 2% undetermined 26 26      23% 23% Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found Time to Fill Article Requests: WR All Libs less than 12 hours 15 15      29% 29% 12 - 24 hours 24 24      46% 46% 24 - 48 hours 13 13      25% 25% more than 48 hours                          undetermined                          Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS. Time to Complete Book Requests: Libraries Processing Request: 1 Total number of requests 84 85 percent of total 99% 100% average time 25h 25h Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted. Home Updated 05/13/2016