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Weekly WRLC Consortium Loan Performance Summary 03/18/2016 through 03/24/2016   Summary: WR All Libs Total requests 348 348                Book loan requests 238 238 Book loan requests pulled 228 228 Book loan requests not filled 10 10 Percentage of book requests pulled 96% 96% Average time taken to pull a book 13h 13h Average time to fill book requests 34h 34h                Article loan requests 110 110 Article loan requests filled 69 69 Article loan requests not filled 41 41 Percentage of article requests filled 63% 63% Average time to fill article requests 11h 11h Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending. Time to Pull Books: WR All Libs less than 12 hours 99 99      43% 43% 12 - 24 hours 112 112      49% 49% 24 - 48 hours 17 17      7% 7% more than 48 hours                          undetermined                          Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found Time to Fill Book Requests: WR All Libs less than 12 hours 9 9      4% 4% 12 - 24 hours 36 36      16% 16% 24 - 48 hours 109 109      48% 48% more than 48 hours 19 19      8% 8% undetermined 55 55      24% 24% Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found Time to Fill Article Requests: WR All Libs less than 12 hours 44 44      64% 64% 12 - 24 hours 18 18      26% 26% 24 - 48 hours 7 7      10% 10% more than 48 hours                          undetermined                          Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS. Time to Complete Book Requests: Libraries Processing Request: 1 Total number of requests 172 174 percent of total 99% 100% average time 34h 34h Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted. Home Updated 03/25/2016