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Weekly WRLC Consortium Loan Performance Summary 01/08/2016 through 01/14/2016   Summary: WR All Libs Total requests 309 309                Book loan requests 242 242 Book loan requests pulled 240 240 Book loan requests not filled 2 2 Percentage of book requests pulled 99% 99% Average time taken to pull a book 16h 16h Average time to fill book requests 40h 40h                Article loan requests 67 67 Article loan requests filled 39 39 Article loan requests not filled 28 28 Percentage of article requests filled 58% 58% Average time to fill article requests 17h 17h Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending. Time to Pull Books: WR All Libs less than 12 hours 94 94      39% 39% 12 - 24 hours 107 107      45% 45% 24 - 48 hours 23 23      10% 10% more than 48 hours 16 16      7% 7% undetermined                          Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found Time to Fill Book Requests: WR All Libs less than 12 hours 24 24      10% 10% 12 - 24 hours 18 18      8% 8% 24 - 48 hours 95 95      40% 40% more than 48 hours 50 50      21% 21% undetermined 53 53      22% 22% Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found Time to Fill Article Requests: WR All Libs less than 12 hours 20 20      51% 51% 12 - 24 hours 13 13      33% 33% 24 - 48 hours                          more than 48 hours 6 6      15% 15% undetermined                          Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS. Time to Complete Book Requests: Libraries Processing Request: 1 Total number of requests 187 189 percent of total 99% 100% average time 39h 40h Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted. Home Updated 02/15/2016