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Weekly WRLC Consortium Loan Performance Summary
01/01/2016 through 01/07/2016
 
Summary: WR All Libs
Total requests 206 206
              
Book loan requests 150 150
Book loan requests pulled 134 134
Book loan requests not filled 16 16
Percentage of book requests pulled 89% 89%
Average time taken to pull a book 17h 17h
Average time to fill book requests 38h 38h
              
Article loan requests 56 56
Article loan requests filled 34 34
Article loan requests not filled 22 22
Percentage of article requests filled 61% 61%
Average time to fill article requests 17h 17h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 68 68
     51% 51%
12 - 24 hours 44 44
     33% 33%
24 - 48 hours 11 11
     8% 8%
more than 48 hours 11 11
     8% 8%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 7 7
     5% 5%
12 - 24 hours 8 8
     6% 6%
24 - 48 hours 62 62
     46% 46%
more than 48 hours 16 16
     12% 12%
undetermined 41 41
     31% 31%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 11 11
     32% 32%
12 - 24 hours 19 19
     56% 56%
24 - 48 hours 3 3
     9% 9%
more than 48 hours 1 1
     3% 3%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 95 96
percent of total 99% 100%
average time 37h 37h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 02/04/2016