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Weekly WRLC Consortium Loan Performance Summary 10/30/2015 through 11/05/2015   Summary: WR All Libs Total requests 431 431                Book loan requests 291 291 Book loan requests pulled 267 267 Book loan requests not filled 24 24 Percentage of book requests pulled 92% 92% Average time taken to pull a book 15h 15h Average time to fill book requests 33h 33h                Article loan requests 140 140 Article loan requests filled 62 62 Article loan requests not filled 78 78 Percentage of article requests filled 44% 44% Average time to fill article requests 16h 16h Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending. Time to Pull Books: WR All Libs less than 12 hours 113 113      42% 42% 12 - 24 hours 112 112      42% 42% 24 - 48 hours 38 38      14% 14% more than 48 hours 4 4      1% 1% undetermined                          Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found Time to Fill Book Requests: WR All Libs less than 12 hours 35 35      13% 13% 12 - 24 hours 28 28      10% 10% 24 - 48 hours 111 111      42% 42% more than 48 hours 36 36      13% 13% undetermined 57 57      21% 21% Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found Time to Fill Article Requests: WR All Libs less than 12 hours 26 26      42% 42% 12 - 24 hours 26 26      42% 42% 24 - 48 hours 10 10      16% 16% more than 48 hours                          undetermined                          Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS. Time to Complete Book Requests: Libraries Processing Request: 1 Total number of requests 210 213 percent of total 99% 100% average time 33h 33h Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted. Home Updated 11/06/2015