--
 
Weekly WRLC Consortium Loan Performance Summary
10/16/2015 through 10/22/2015
 
Summary: WR All Libs
Total requests 479 479
              
Book loan requests 253 253
Book loan requests pulled 235 235
Book loan requests not filled 18 18
Percentage of book requests pulled 93% 93%
Average time taken to pull a book 16h 16h
Average time to fill book requests 36h 36h
              
Article loan requests 226 226
Article loan requests filled 109 109
Article loan requests not filled 117 117
Percentage of article requests filled 48% 48%
Average time to fill article requests 20h 20h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 89 89
     38% 38%
12 - 24 hours 107 107
     46% 46%
24 - 48 hours 39 39
     17% 17%
more than 48 hours          
              
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 18 18
     8% 8%
12 - 24 hours 26 26
     11% 11%
24 - 48 hours 107 107
     46% 46%
more than 48 hours 29 29
     12% 12%
undetermined 55 55
     23% 23%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 33 33
     30% 30%
12 - 24 hours 54 54
     50% 50%
24 - 48 hours 17 17
     16% 16%
more than 48 hours 5 5
     5% 5%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 180 183
percent of total 98% 100%
average time 36h 36h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 10/23/2015