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Weekly WRLC Consortium Loan Performance Summary 10/09/2015 through 10/15/2015   Summary: WR All Libs Total requests 451 451                Book loan requests 257 257 Book loan requests pulled 236 236 Book loan requests not filled 21 21 Percentage of book requests pulled 92% 92% Average time taken to pull a book 15h 15h Average time to fill book requests 34h 34h                Article loan requests 194 194 Article loan requests filled 92 92 Article loan requests not filled 102 102 Percentage of article requests filled 47% 47% Average time to fill article requests 18h 18h Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending. Time to Pull Books: WR All Libs less than 12 hours 93 93      39% 39% 12 - 24 hours 118 118      50% 50% 24 - 48 hours 24 24      10% 10% more than 48 hours 1 1                undetermined                          Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found Time to Fill Book Requests: WR All Libs less than 12 hours 24 24      10% 10% 12 - 24 hours 26 26      11% 11% 24 - 48 hours 98 98      42% 42% more than 48 hours 25 25      11% 11% undetermined 63 63      27% 27% Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found Time to Fill Article Requests: WR All Libs less than 12 hours 20 20      22% 22% 12 - 24 hours 62 62      67% 67% 24 - 48 hours 10 10      11% 11% more than 48 hours                          undetermined                          Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS. Time to Complete Book Requests: Libraries Processing Request: 1 Total number of requests 173 175 percent of total 99% 100% average time 34h 34h Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted. Home Updated 10/16/2015