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Weekly WRLC Consortium Loan Performance Summary
09/18/2015 through 09/24/2015
 
Summary: WR All Libs
Total requests 386 386
              
Book loan requests 220 220
Book loan requests pulled 191 191
Book loan requests not filled 29 29
Percentage of book requests pulled 87% 87%
Average time taken to pull a book 13h 13h
Average time to fill book requests 35h 35h
              
Article loan requests 166 166
Article loan requests filled 76 76
Article loan requests not filled 90 90
Percentage of article requests filled 46% 46%
Average time to fill article requests 14h 14h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 84 84
     44% 44%
12 - 24 hours 90 90
     47% 47%
24 - 48 hours 17 17
     9% 9%
more than 48 hours          
              
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 14 14
     7% 7%
12 - 24 hours 33 33
     17% 17%
24 - 48 hours 74 74
     39% 39%
more than 48 hours 33 33
     17% 17%
undetermined 37 37
     19% 19%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 37 37
     49% 49%
12 - 24 hours 30 30
     39% 39%
24 - 48 hours 9 9
     12% 12%
more than 48 hours          
              
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 157 157
percent of total 100% 100%
average time 34h 34h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 09/25/2015