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Weekly WRLC Consortium Loan Performance Summary
09/11/2015 through 09/17/2015
 
Summary: WR All Libs
Total requests 355 355
              
Book loan requests 224 224
Book loan requests pulled 202 202
Book loan requests not filled 22 22
Percentage of book requests pulled 90% 90%
Average time taken to pull a book 14h 14h
Average time to fill book requests 33h 33h
              
Article loan requests 131 131
Article loan requests filled 70 70
Article loan requests not filled 61 61
Percentage of article requests filled 53% 53%
Average time to fill article requests 15h 15h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 90 90
     45% 45%
12 - 24 hours 94 94
     47% 47%
24 - 48 hours 17 17
     8% 8%
more than 48 hours 1 1
              
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 19 19
     9% 9%
12 - 24 hours 32 32
     16% 16%
24 - 48 hours 82 82
     41% 41%
more than 48 hours 23 23
     11% 11%
undetermined 46 46
     23% 23%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 31 31
     44% 44%
12 - 24 hours 31 31
     44% 44%
24 - 48 hours 8 8
     11% 11%
more than 48 hours          
              
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 152 156
percent of total 97% 100%
average time 33h 33h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 09/18/2015