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Weekly WRLC Consortium Loan Performance Summary 07/17/2015 through 07/23/2015   Summary: WR All Libs Total requests 143 143                Book loan requests 87 87 Book loan requests pulled 86 86 Book loan requests not filled 1 1 Percentage of book requests pulled 99% 99% Average time taken to pull a book 10h 10h Average time to fill book requests 26h 26h                Article loan requests 56 56 Article loan requests filled 39 39 Article loan requests not filled 17 17 Percentage of article requests filled 70% 70% Average time to fill article requests 12h 12h Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending. Time to Pull Books: WR All Libs less than 12 hours 53 53      62% 62% 12 - 24 hours 24 24      28% 28% 24 - 48 hours 9 9      10% 10% more than 48 hours                          undetermined                          Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found Time to Fill Book Requests: WR All Libs less than 12 hours 7 7      8% 8% 12 - 24 hours 19 19      22% 22% 24 - 48 hours 41 41      48% 48% more than 48 hours 2 2      2% 2% undetermined 17 17      20% 20% Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found Time to Fill Article Requests: WR All Libs less than 12 hours 21 21      54% 54% 12 - 24 hours 16 16      41% 41% 24 - 48 hours 2 2      5% 5% more than 48 hours                          undetermined                          Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS. Time to Complete Book Requests: Libraries Processing Request: 1 Total number of requests 67 69 percent of total 97% 100% average time 26h 26h Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted. Home Updated 07/24/2015