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Weekly WRLC Consortium Loan Performance Summary
03/13/2015 through 03/19/2015
 
Summary: WR All Libs
Total requests 386 386
              
Book loan requests 224 224
Book loan requests pulled 194 194
Book loan requests not filled 30 30
Percentage of book requests pulled 87% 87%
Average time taken to pull a book 15h 15h
Average time to fill book requests 31h 31h
              
Article loan requests 162 162
Article loan requests filled 100 100
Article loan requests not filled 62 62
Percentage of article requests filled 62% 62%
Average time to fill article requests 12h 12h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 100 100
     52% 52%
12 - 24 hours 53 53
     27% 27%
24 - 48 hours 31 31
     16% 16%
more than 48 hours 10 10
     5% 5%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 31 31
     16% 16%
12 - 24 hours 34 34
     18% 18%
24 - 48 hours 68 68
     35% 35%
more than 48 hours 28 28
     14% 14%
undetermined 33 33
     17% 17%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 64 64
     64% 64%
12 - 24 hours 29 29
     29% 29%
24 - 48 hours 4 4
     4% 4%
more than 48 hours 3 3
     3% 3%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 160 161
percent of total 99% 100%
average time 31h 31h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 03/20/2015