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Weekly WRLC Consortium Loan Performance Summary
03/06/2015 through 03/12/2015
 
Summary: WR All Libs
Total requests 258 258
              
Book loan requests 152 152
Book loan requests pulled 149 149
Book loan requests not filled 3 3
Percentage of book requests pulled 98% 98%
Average time taken to pull a book 18h 18h
Average time to fill book requests 33h 33h
              
Article loan requests 106 106
Article loan requests filled 71 71
Article loan requests not filled 35 35
Percentage of article requests filled 67% 67%
Average time to fill article requests 17h 17h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 82 82
     55% 55%
12 - 24 hours 30 30
     20% 20%
24 - 48 hours 17 17
     11% 11%
more than 48 hours 20 20
     13% 13%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 24 24
     16% 16%
12 - 24 hours 22 22
     15% 15%
24 - 48 hours 46 46
     31% 31%
more than 48 hours 29 29
     19% 19%
undetermined 28 28
     19% 19%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 31 31
     44% 44%
12 - 24 hours 28 28
     39% 39%
24 - 48 hours 9 9
     13% 13%
more than 48 hours 3 3
     4% 4%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 121 121
percent of total 100% 100%
average time 33h 33h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 03/13/2015