--
 
Weekly WRLC Consortium Loan Performance Summary
02/13/2015 through 02/19/2015
 
Summary: WR All Libs
Total requests 364 364
              
Book loan requests 216 216
Book loan requests pulled 205 205
Book loan requests not filled 11 11
Percentage of book requests pulled 95% 95%
Average time taken to pull a book 18h 18h
Average time to fill book requests 46h 46h
              
Article loan requests 148 148
Article loan requests filled 93 93
Article loan requests not filled 55 55
Percentage of article requests filled 63% 63%
Average time to fill article requests 22h 22h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 91 91
     44% 44%
12 - 24 hours 57 57
     28% 28%
24 - 48 hours 45 45
     22% 22%
more than 48 hours 12 12
     6% 6%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 16 16
     8% 8%
12 - 24 hours 21 21
     10% 10%
24 - 48 hours 54 54
     26% 26%
more than 48 hours 66 66
     32% 32%
undetermined 48 48
     23% 23%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 34 34
     37% 37%
12 - 24 hours 29 29
     31% 31%
24 - 48 hours 18 18
     19% 19%
more than 48 hours 12 12
     13% 13%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 156 158
percent of total 99% 100%
average time 45h 45h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 02/20/2015