--
 
Weekly WRLC Consortium Loan Performance Summary
10/10/2014 through 10/16/2014
 
Summary: WR All Libs
Total requests 323 323
              
Book loan requests 187 187
Book loan requests pulled 181 181
Book loan requests not filled 6 6
Percentage of book requests pulled 97% 97%
Average time taken to pull a book 16h 16h
Average time to fill book requests 35h 35h
              
Article loan requests 136 136
Article loan requests filled 65 65
Article loan requests not filled 71 71
Percentage of article requests filled 48% 48%
Average time to fill article requests 27h 27h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 83 83
     46% 46%
12 - 24 hours 66 66
     36% 36%
24 - 48 hours 20 20
     11% 11%
more than 48 hours 12 12
     7% 7%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 17 17
     9% 9%
12 - 24 hours 27 27
     15% 15%
24 - 48 hours 56 56
     31% 31%
more than 48 hours 22 22
     12% 12%
undetermined 59 59
     33% 33%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 16 16
     25% 25%
12 - 24 hours 25 25
     38% 38%
24 - 48 hours 11 11
     17% 17%
more than 48 hours 13 13
     20% 20%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 122 123
percent of total 99% 100%
average time 34h 34h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 10/17/2014