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Weekly WRLC Consortium Loan Performance Summary
09/26/2014 through 10/02/2014
 
Summary: WR All Libs
Total requests 390 390
              
Book loan requests 215 215
Book loan requests pulled 195 195
Book loan requests not filled 20 20
Percentage of book requests pulled 91% 91%
Average time taken to pull a book 20h 20h
Average time to fill book requests 39h 39h
              
Article loan requests 175 175
Article loan requests filled 82 82
Article loan requests not filled 93 93
Percentage of article requests filled 47% 47%
Average time to fill article requests 23h 23h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 81 81
     42% 42%
12 - 24 hours 74 74
     38% 38%
24 - 48 hours 18 18
     9% 9%
more than 48 hours 22 22
     11% 11%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 23 23
     12% 12%
12 - 24 hours 23 23
     12% 12%
24 - 48 hours 67 67
     34% 34%
more than 48 hours 41 41
     21% 21%
undetermined 41 41
     21% 21%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 33 33
     40% 40%
12 - 24 hours 27 27
     33% 33%
24 - 48 hours 10 10
     12% 12%
more than 48 hours 12 12
     15% 15%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 149 155
percent of total 96% 100%
average time 38h 39h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 10/03/2014