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Weekly WRLC Consortium Loan Performance Summary
08/29/2014 through 09/04/2014
 
Summary: WR All Libs
Total requests 306 306
              
Book loan requests 187 187
Book loan requests pulled 163 163
Book loan requests not filled 24 24
Percentage of book requests pulled 87% 87%
Average time taken to pull a book 31h 31h
Average time to fill book requests 56h 56h
              
Article loan requests 119 119
Article loan requests filled 71 71
Article loan requests not filled 48 48
Percentage of article requests filled 60% 60%
Average time to fill article requests 33h 33h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 38 38
     23% 23%
12 - 24 hours 50 50
     31% 31%
24 - 48 hours 39 39
     24% 24%
more than 48 hours 36 36
     22% 22%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 8 8
     5% 5%
12 - 24 hours 15 15
     9% 9%
24 - 48 hours 29 29
     18% 18%
more than 48 hours 66 66
     40% 40%
undetermined 45 45
     28% 28%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 21 21
     30% 30%
12 - 24 hours 15 15
     21% 21%
24 - 48 hours 17 17
     24% 24%
more than 48 hours 18 18
     25% 25%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 119 121
percent of total 98% 100%
average time 54h 54h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 09/05/2014