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Weekly WRLC Consortium Loan Performance Summary 08/22/2014 through 08/28/2014   Summary: WR All Libs Total requests 244 244                Book loan requests 180 180 Book loan requests pulled 158 158 Book loan requests not filled 22 22 Percentage of book requests pulled 88% 88% Average time taken to pull a book 18h 18h Average time to fill book requests 38h 38h                Article loan requests 64 64 Article loan requests filled 43 43 Article loan requests not filled 21 21 Percentage of article requests filled 67% 67% Average time to fill article requests 22h 22h Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending. Time to Pull Books: WR All Libs less than 12 hours 68 68      43% 43% 12 - 24 hours 60 60      38% 38% 24 - 48 hours 17 17      11% 11% more than 48 hours 13 13      8% 8% undetermined                          Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found Time to Fill Book Requests: WR All Libs less than 12 hours 11 11      7% 7% 12 - 24 hours 21 21      13% 13% 24 - 48 hours 59 59      37% 37% more than 48 hours 29 29      18% 18% undetermined 38 38      24% 24% Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found Time to Fill Article Requests: WR All Libs less than 12 hours 15 15      35% 35% 12 - 24 hours 18 18      42% 42% 24 - 48 hours 4 4      9% 9% more than 48 hours 6 6      14% 14% undetermined                          Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS. Time to Complete Book Requests: Libraries Processing Request: 1 Total number of requests 114 121 percent of total 94% 100% average time 38h 37h Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted. Home Updated 08/29/2014