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Weekly WRLC Consortium Loan Performance Summary
04/18/2014 through 04/24/2014
 
Summary: WR All Libs
Total requests 284 284
              
Book loan requests 132 132
Book loan requests pulled 126 126
Book loan requests not filled 6 6
Percentage of book requests pulled 95% 95%
Average time taken to pull a book 18h 18h
Average time to fill book requests 35h 35h
              
Article loan requests 152 152
Article loan requests filled 77 77
Article loan requests not filled 75 75
Percentage of article requests filled 51% 51%
Average time to fill article requests 22h 22h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 64 64
     51% 51%
12 - 24 hours 35 35
     28% 28%
24 - 48 hours 12 12
     10% 10%
more than 48 hours 15 15
     12% 12%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 14 14
     11% 11%
12 - 24 hours 17 17
     13% 13%
24 - 48 hours 47 47
     37% 37%
more than 48 hours 21 21
     17% 17%
undetermined 27 27
     21% 21%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 34 34
     44% 44%
12 - 24 hours 16 16
     21% 21%
24 - 48 hours 14 14
     18% 18%
more than 48 hours 13 13
     17% 17%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 98 99
percent of total 99% 100%
average time 34h 35h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 04/25/2014