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Weekly WRLC Consortium Loan Performance Summary
03/28/2014 through 04/03/2014
 
Summary: WR All Libs
Total requests 349 349
              
Book loan requests 206 206
Book loan requests pulled 196 196
Book loan requests not filled 10 10
Percentage of book requests pulled 95% 95%
Average time taken to pull a book 21h 21h
Average time to fill book requests 37h 37h
              
Article loan requests 143 143
Article loan requests filled 75 75
Article loan requests not filled 68 68
Percentage of article requests filled 52% 52%
Average time to fill article requests 31h 31h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 72 72
     37% 37%
12 - 24 hours 70 70
     36% 36%
24 - 48 hours 28 28
     14% 14%
more than 48 hours 26 26
     13% 13%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 20 20
     10% 10%
12 - 24 hours 36 36
     18% 18%
24 - 48 hours 80 80
     41% 41%
more than 48 hours 33 33
     17% 17%
undetermined 27 27
     14% 14%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 25 25
     33% 33%
12 - 24 hours 15 15
     20% 20%
24 - 48 hours 14 14
     19% 19%
more than 48 hours 21 21
     28% 28%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 169 170
percent of total 99% 100%
average time 36h 37h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 04/04/2014