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Weekly WRLC Consortium Loan Performance Summary
02/28/2014 through 03/06/2014
 
Summary: WR All Libs
Total requests 366 366
              
Book loan requests 203 203
Book loan requests pulled 198 198
Book loan requests not filled 5 5
Percentage of book requests pulled 98% 98%
Average time taken to pull a book 36h 36h
Average time to fill book requests 56h 56h
              
Article loan requests 163 163
Article loan requests filled 89 89
Article loan requests not filled 74 74
Percentage of article requests filled 55% 55%
Average time to fill article requests 32h 32h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 56 56
     28% 28%
12 - 24 hours 34 34
     17% 17%
24 - 48 hours 41 41
     21% 21%
more than 48 hours 67 67
     34% 34%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 10 10
     5% 5%
12 - 24 hours 15 15
     8% 8%
24 - 48 hours 65 65
     33% 33%
more than 48 hours 78 78
     39% 39%
undetermined 30 30
     15% 15%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 27 27
     30% 30%
12 - 24 hours 14 14
     16% 16%
24 - 48 hours 31 31
     35% 35%
more than 48 hours 17 17
     19% 19%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 167 168
percent of total 99% 100%
average time 56h 56h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 03/07/2014