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Weekly WRLC Consortium Loan Performance Summary
02/21/2014 through 02/27/2014
 
Summary: WR All Libs
Total requests 349 349
              
Book loan requests 181 181
Book loan requests pulled 172 172
Book loan requests not filled 9 9
Percentage of book requests pulled 95% 95%
Average time taken to pull a book 21h 21h
Average time to fill book requests 39h 39h
              
Article loan requests 168 168
Article loan requests filled 84 84
Article loan requests not filled 84 84
Percentage of article requests filled 50% 50%
Average time to fill article requests 23h 23h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 55 55
     32% 32%
12 - 24 hours 57 57
     33% 33%
24 - 48 hours 44 44
     26% 26%
more than 48 hours 16 16
     9% 9%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 14 14
     8% 8%
12 - 24 hours 18 18
     10% 10%
24 - 48 hours 73 73
     42% 42%
more than 48 hours 36 36
     21% 21%
undetermined 31 31
     18% 18%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 31 31
     37% 37%
12 - 24 hours 22 22
     26% 26%
24 - 48 hours 21 21
     25% 25%
more than 48 hours 10 10
     12% 12%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 140 141
percent of total 99% 100%
average time 38h 39h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 02/28/2014