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Weekly WRLC Consortium Loan Performance Summary
01/31/2013 through 02/06/2014

 
Summary: WR All Libs
Total requests 15,484 15,484
              
Book loan requests 8,401 8,401
Book loan requests pulled 8,330 8,330
Book loan requests not filled 71 71
Percentage of book requests pulled 99% 99%
Average time taken to pull a book 20h 20h
Average time to fill book requests 37h 37h
              
Article loan requests 7,083 7,083
Article loan requests filled 4,629 4,629
Article loan requests not filled 2,454 2,454
Percentage of article requests filled 65% 65%
Average time to fill article requests 27h 27h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.


Time to Pull Books: WR All Libs
less than 12 hours 3,524 3,524
     42% 42%
12 - 24 hours 2,667 2,667
     32% 32%
24 - 48 hours 1,211 1,211
     15% 15%
more than 48 hours 928 928
     11% 11%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found


Time to Fill Book Requests: WR All Libs
less than 12 hours 937 937
     11% 11%
12 - 24 hours 1,710 1,710
     21% 21%
24 - 48 hours 3,705 3,705
     44% 44%
more than 48 hours 1,723 1,723
     21% 21%
undetermined 255 255
     3% 3%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found


Time to Fill Article Requests: WR All Libs
less than 12 hours 1,428 1,428
     31% 31%
12 - 24 hours 1,135 1,135
     25% 25%
24 - 48 hours 1,295 1,295
     28% 28%
more than 48 hours 770 770
     17% 17%
undetermined 1 1
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.


Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 8,092 8,127
percent of total 100% 100%
average time 37h 37h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.


Home Updated 02/07/2014