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Weekly WRLC Consortium Loan Performance Summary
11/15/2013 through 11/21/2013
 
Summary: WR All Libs
Total requests 396 396
              
Book loan requests 227 227
Book loan requests pulled 217 217
Book loan requests not filled 10 10
Percentage of book requests pulled 96% 96%
Average time taken to pull a book 18h 18h
Average time to fill book requests 35h 35h
              
Article loan requests 169 169
Article loan requests filled 87 87
Article loan requests not filled 82 82
Percentage of article requests filled 51% 51%
Average time to fill article requests 27h 27h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 114 114
     53% 53%
12 - 24 hours 54 54
     25% 25%
24 - 48 hours 21 21
     10% 10%
more than 48 hours 28 28
     13% 13%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 21 21
     10% 10%
12 - 24 hours 44 44
     20% 20%
24 - 48 hours 79 79
     36% 36%
more than 48 hours 42 42
     19% 19%
undetermined 31 31
     14% 14%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 24 24
     28% 28%
12 - 24 hours 27 27
     31% 31%
24 - 48 hours 19 19
     22% 22%
more than 48 hours 17 17
     20% 20%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 188 190
percent of total 99% 100%
average time 34h 34h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 11/22/2013