--
 
Weekly WRLC Consortium Loan Performance Summary
11/01/2013 through 11/07/2013
 
Summary: WR All Libs
Total requests 552 552
              
Book loan requests 259 259
Book loan requests pulled 240 240
Book loan requests not filled 19 19
Percentage of book requests pulled 93% 93%
Average time taken to pull a book 20h 20h
Average time to fill book requests 36h 36h
              
Article loan requests 293 293
Article loan requests filled 120 120
Article loan requests not filled 173 173
Percentage of article requests filled 41% 41%
Average time to fill article requests 26h 26h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 100 100
     42% 42%
12 - 24 hours 57 57
     24% 24%
24 - 48 hours 59 59
     25% 25%
more than 48 hours 24 24
     10% 10%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 19 19
     8% 8%
12 - 24 hours 32 32
     13% 13%
24 - 48 hours 107 107
     45% 45%
more than 48 hours 39 39
     16% 16%
undetermined 43 43
     18% 18%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 50 50
     42% 42%
12 - 24 hours 17 17
     14% 14%
24 - 48 hours 28 28
     23% 23%
more than 48 hours 25 25
     21% 21%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 199 199
percent of total 100% 100%
average time 36h 36h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 11/08/2013