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Weekly WRLC Consortium Loan Performance Summary
10/25/2013 through 10/31/2013
 
Summary: WR All Libs
Total requests 460 460
              
Book loan requests 252 252
Book loan requests pulled 237 237
Book loan requests not filled 15 15
Percentage of book requests pulled 94% 94%
Average time taken to pull a book 17h 17h
Average time to fill book requests 34h 34h
              
Article loan requests 208 208
Article loan requests filled 118 118
Article loan requests not filled 90 90
Percentage of article requests filled 57% 57%
Average time to fill article requests 25h 25h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 112 112
     47% 47%
12 - 24 hours 77 77
     32% 32%
24 - 48 hours 29 29
     12% 12%
more than 48 hours 19 19
     8% 8%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 26 26
     11% 11%
12 - 24 hours 47 47
     20% 20%
24 - 48 hours 83 83
     35% 35%
more than 48 hours 41 41
     17% 17%
undetermined 40 40
     17% 17%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 42 42
     36% 36%
12 - 24 hours 29 29
     25% 25%
24 - 48 hours 29 29
     25% 25%
more than 48 hours 18 18
     15% 15%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 199 199
percent of total 100% 100%
average time 33h 33h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 11/01/2013