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Weekly WRLC Consortium Loan Performance Summary
10/18/2013 through 10/24/2013
 
Summary: WR All Libs
Total requests 442 442
              
Book loan requests 256 256
Book loan requests pulled 221 221
Book loan requests not filled 35 35
Percentage of book requests pulled 86% 86%
Average time taken to pull a book 19h 19h
Average time to fill book requests 35h 35h
              
Article loan requests 186 186
Article loan requests filled 126 126
Article loan requests not filled 60 60
Percentage of article requests filled 68% 68%
Average time to fill article requests 20h 20h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 97 97
     44% 44%
12 - 24 hours 73 73
     33% 33%
24 - 48 hours 27 27
     12% 12%
more than 48 hours 24 24
     11% 11%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 28 28
     13% 13%
12 - 24 hours 27 27
     12% 12%
24 - 48 hours 91 91
     41% 41%
more than 48 hours 36 36
     16% 16%
undetermined 39 39
     18% 18%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 55 55
     44% 44%
12 - 24 hours 34 34
     27% 27%
24 - 48 hours 23 23
     18% 18%
more than 48 hours 14 14
     11% 11%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 183 183
percent of total 100% 100%
average time 35h 35h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 10/25/2013